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FAQs

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards, as well as PayPal and interact online as forms of payment.

HOW CAN I PURCHASE A GIFT CARD?

Gift cards are available in either USD or CAD depending on the store you purchase it from. They can only be used in their respective country store. Please note gift cards are also non refundable! Click the below link to purchase one for an amazing gift!

WHERE CAN I FIND YOUR GEAR IN A LOCAL STORE/RETAILER?

Bardown Hockey can be found in a plethora of locations across North America and Europe. You can use our dealer locator tab on our website here to find the store nearest you! Alternatively if you are interested in becoming a Bardown Dealer and bringing the BD lifestyle to your store or chain please kindly contact info@gobardown.com

WHEN WILL MY ORDER SHIP?

You can track your order status right on your account you’ve made with us. If you’ve signed in as a guest - you will receive an email when the product is shipped showcasing your tracking number. While we take pride in delivering our online orders in a quick and timely manner - the current COVID situation has resulted in major delays from couriers. *THIS HOLIDAY SEASON PLEASE ACCOUNT FOR POTENTIAL DELAYS OUT OF OUR CONTROL* We apologize in advance for any inconveniences that may arise with mailing services.

HOW DO I TRACK MY ORDER?

Once the package is picked up by the specific courier an email is sent to the email address provided to Bardown. This email will have all the respective details including the Status and location as it moves so you can track your package (This is provided by the respective courier suppliers).

HOW CAN I ORDER CUSTOM BARDOWN GEAR FOR MY TEAM OR CLUB?

Bardown is happy to service you for your team or club needs. Please contact info@gobardown.com and a customer service rep will be in touch within 24 hours to start the process of assisting you! We have seen such a huge demand for custom jerseys, hats, and hoodies and we take a lot of pride in delivering you what you need!

CURRENCY EXCHANGE

All prices listed are in CANADIAN Dollars in CANADA and US dollars for US customers.

CAN BARDOWN DONATE A PRIZE TO OR SPONSOR AN EVENT?

We get hundreds of requests every year for events and we try our best to accommodate causes but certainly it depends on the ask and stock availability. We try our best to accommodate when applicable. Any inquiries regarding such a request can be sent to info@gobardown.com

HOW DO I MAKE A RETURN/EXCHANGE?

Please see our Return Policy Page which breaks down the steps in a simplistic way for you!

DOES YOUR CLOTHING SHRINK?

All of our clothing is pre-shrunk, so it will not shrink. With that in mind its important to always read all labels for proper washing instructions. We have many collaborations with other partners brands (Ex Champion) and every hoodie has different washing instructions. Always take a look.

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